Refund policy

At Valonz, all sales are final. We do not offer refunds, returns, or exchanges for any products or services once a purchase has been completed.

Please ensure you carefully review all product details before purchasing. By completing a purchase, you acknowledge and agree to this no-refund policy.

If you have any questions prior to purchasing, please contact us at valonz@valonz.com.au and we’ll be happy to assist.

 

 

 

Damages and Issues

If your order arrives defective, damaged, or incorrect, please contact us within 7 days of receipt at valonz@valonz.com.au with supporting details (including photos where applicable).

We will review the issue and, at our discretion, determine an appropriate resolution. This does not constitute a refund entitlement.

 

 

Exceptions / Non-Returnable Items

As we operate under a strict no-refund policy, all items are non-returnable, including but not limited to:

  • Sale items

  • Gift cards

  • Custom or made-to-order products

  • Digital products or services

  • Personal care or beauty products

 

 

European Union Customers

Where applicable under mandatory consumer law, EU customers may have statutory rights that cannot be excluded. Any such rights will be assessed on a case-by-case basis in accordance with applicable legislation.

For enquiries, contact valonz@valonz.com.au.

 

 

Contact


For all questions or concerns, please contact:

valonz@valonz.com.au