Shipping policy

Valonz Group sells digital education tickets only.

No physical products are shipped.

Digital Delivery

All tickets are delivered electronically via email or digital access immediately upon successful payment, or within the timeframe stated on the product page

Please ensure your email address is correct at checkout

If you do not receive your ticket, please check your spam or junk folder before contacting us

 

No Physical Shipping

We do not ship physical items

There are no shipping fees, handling fees, or delivery charges

No courier, postal service, or tracking numbers apply

 

Delivery Issues

If you experience issues accessing your digital ticket, please contact us at:

📧 valonz@valonz.com.au

We are not responsible for delivery issues caused by:

Incorrect email addresses provided at checkout

Spam filters or email provider restrictions

Technical issues outside our control